VoIP stands for Voice over Internet Protocol. VoIP telephone services allow you to make low-cost calls over the internet, using a variety of different networks and operators so you can connect with members of staff, clients and customers across the globe cost-effectively and efficiently.
When you use VoIP your voice is converted into digital information which is then transmitted in as data over the internet, unlike the way traditional phone lines work via a local phone provider. This makes VoIP a much more convenient and cost-effective way to communicate
One of the largest benefits of using a VoIP telephony service is that you can talk to anyone, anywhere as long as you have an internet connection. If you’re a business owner, VoIP enables you to call long distance, local, mobile and international numbers with ease, helping you to expand and grow your business.
Do you have friends or family abroad that you wish to stay in touch with? VoIP is a cost-effective way of keeping in touch. VoIP makes contacting businesses, suppliers, friends or family anywhere around the world whilst keeping the costs extremely low. VoIP allows you to make calls via your PC, MAC, VoIP phone, including through other portable devices like iPads and tablets.
You can call anyone with normal landline or mobile phone anywhere in the world. If the person you are calling is a Voipfone customer or a customer of one of our partner networks (see below), the call is free – no matter where you both are in the world. If they have an ordinary telephone or mobile you can still call them and the call will normally cost a lot less than using your ordinary landline.
There are lots of ways to do this but the three most common ways of using Voipfone’s Internet Telephone Service are:
1 By using your PC and Voipfone’s free software which turns it into a fully featured telephone. This method requires a broadband internet connection and a reasonably modern PC or laptop with either a microphone and loud speakers or a headset. Here are the minimum requirements:
2 With your ordinary telephone. You use an adapter which plugs into your router. (A router is device used to make a Local Area Network (LAN) in your home or office so that more than one PC can connect to the internet or so that several PCs can talk to each other). One end of the adapter plugs into your Local Area Network connection and the other into your existing telephone.
You can find the adapters we recommend here.
3 With an internet telephone. A number new VoIP (or SIP) phones are now available which plug into your Local Area Network and give you the advantage of many new built-in features.
You can find the telephones we recommend here.
If you have purchased a new SIP phone or an adapter for your ordinary telephone, just pick up your phone and dial the number in the same way as you always have.
If you’re using Voipfone’s free Softphone on your PC, you type in the number from your keyboard or use the onscreen dialler then press the green telephone button.
If you live in the UK and are dialling a UK number you need to use the full national number even if you are making a local call (just as you do with your mobile phone).
Of course, if you are using one of the new VoIP (or SIP) telephones you can programme in short dial codes to your favourite numbers.
Voipfone gives you a free incoming telephone number so anyone can call you either from another VoIP user or any ordinary or mobile telephone anywhere. They simply dial your number and your Voipfone will ring just like any other phone.
Of course, if you use Voipfone’s softphone on your PC, it will need to be switched on to ring!
Your voice is converted into digital information which can be sent like any other data over the internet. The technology used is called Voice over Internet Protocol or VoIP. Sometimes it is referred to as Voice over Networks or VoN
Voipfone supports open networks and will partner (it’s called peering) with any VoIP provider who wishes to.
Just like calls between Voipfone customers, call between partner networks are totally free.
If you have bought a Voipfone telephone adapter or telephone, you will be able to use it wherever you travel, as long as you have a high-speed Internet connection. Your number will follow you wherever you go!
If you have Voipfone’s softphone installed on your laptop you can use that anywhere you have an internet connection too – even in a WiFi HotSpot
If you are making calls from your PC, yes, of course. However, if you are making calls with a phone and adaptor or a special VOIP phone only your internet connection needs to be active; usually through your router.