We will do all the work for you, including contacting your current provider and requesting your transfer of service. You will receive our new customer welcome pack, outlining your service, pricing and next steps. During the transfer you will be contacted by your current provider as well. Ultimately, we hope your bills decrease and your customer experience increases!
bOnline will install a new line if we are unable to restart an existing line at your premises. As an engineer will be required, this will be an additional charge. Please call us on 02085079999 for more information.
Simple. If you see a tariff that appears to be cheaper than bOnline, we will match it. Contact us on 02085079999 for more details on our price match guarantee.
We will do our best to ensure a smooth transition when transferring Broadband services and with our Essential or Unlimited Broadband services it is unlikely you will notice any downtime. However, like all service providers, we cannot guarantee no downtime. With our Absolute Fibre Broadband there may be temporary downtime.
1. If you’re offered a better deal within 30 days of transferring to Be-Connect, just send us the full details by email to firstname.lastname@example.org and we’ll BEAT that price or allow you to cancel without charge. You’ll just need to pay for the services provided during your time with us. Applies to line rental, UK call services, broadband and fibre. Competitor’s offer must include prices for all call types, any applicable call set up or minimum call charges, line rental and all other services, and must be for business services in the UK.
2. Be-Connect operates a fair usage policy for its Unlimited Broadband and Fibre packages. You will incur no additional charge or suspension of service as a consequence of exceeding any usage threshold. If Be-Connect believe that your use of the Service is adversely affecting the network (or any part of it) or other customers, then Be-Connect may moderately regulate your usage.
3. The fixed prices may be varied as per your Ts and Cs, a copy of which is available at www.be-connect.co.uk/terms-and-pricing.